What subjects and levels do you offer tutoring in?

We offer tutoring in a wide range of math subjects, including elementary math, pre-algebra, algebra, geometry, trigonometry, pre-calculus, calculus, statistics, and more. We cater to students from elementary school (3rd grader) through college-level courses.

How do online math tutoring sessions work?

Our sessions are conducted via an interactive online platform where you can video chat with your tutor and work on a shared whiteboard. Tutors provide personalized, step-by-step explanations to help you understand the material and solve problems in real-time.

What do I need for an online tutoring session?

You’ll need a stable internet connection, a device with a camera and microphone (like a laptop, tablet, or smartphone), and access to our tutoring platform. It’s also helpful to have your math textbook, notes, and any specific problems you need help with.

How do I schedule a session?

You can schedule a session by signing into your account and selecting your preferred date and time from the available slots on our website. You can choose a specific tutor or let us match you with a qualified tutor based on your needs.

Can I choose my tutor?

Yes! You can browse our tutors’ profiles and select the one that best matches your learning style and subject needs. Alternatively, we can match you with a tutor who specializes in the area you’re looking to improve.

How long are the tutoring sessions?

Our standard tutoring sessions are 60 minutes long, but we also offer shorter 30-minute sessions for quick help and extended 90-minute sessions for more in-depth learning or exam preparation.

Are the sessions recorded?

Yes, we offer the option to record your tutoring sessions so you can review the lessons at any time. Recordings are available in your student portal after the session.

What if I need to cancel or reschedule my session?

You can cancel or reschedule your session up to 24 hours in advance without any penalty. If you need to make last-minute changes, please contact support, and we’ll do our best to accommodate you.

How much does it cost?

Our pricing varies based on the package you choose. We offer single sessions, and discounted packages for long-term tutoring. Please visit our pricing page for detailed information or contact us via email or phone call for further discussion.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. Payments are made securely through our platform.

Do you offer any free trials or discounts?

Yes, we offer a free trial session for new students. Additionally, we provide discounts on bulk tutoring sessions and special promotions during back-to-school periods. Check our promotions page for the latest offers.

Can I get help with math homework or test preparation?

Absolutely! Our tutors can assist with homework assignments, prepare you for quizzes or tests, and even help you study for standardized tests like the SAT, ACT, or AP exams.

What qualifications do your tutors have?

All of our tutors are thoroughly vetted and have at least a degree in math or a related field. Many have advanced degrees, teaching experience, or professional certifications. You can view each tutor’s qualifications on their profile page.

What if I’m not satisfied with my tutoring session?

Your satisfaction is our priority. If you’re not completely satisfied with your session, let us know within 24 hours, and we’ll either offer you another session free of charge or provide a refund, depending on the situation.

How do I contact customer support?

You can reach our customer support team via email at info@eklazlearning.com or by calling (240) 714-1089. We’re available Monday to Saturday, 9 AM to 7 PM (EST), to assist you with any issues or questions.